FAQs

Once I have purchased an item; how is it shipped?

All items purchased are shipped at no charge to the customer (US Shipments Only)

All orders are shipped fully insured with either UPS or FedEx. All orders are shipped within 2 business days of receiving full payment

For shipments to Hawaii, Alaska, and International orders, ChronoNation uses FedEx

Does ChronoNation accept returns?

If you are dissatisfied with your purchase, ChronoNation offers a 30 day return policy for all orders. To find out more, please refer to our Return Policy page for more information

I have some more questions. Where can I get them answered?

We are committed to assisting our customers. Our Customer Care Center is here to do everything to assist you with any questions you may have

We can be contacted via Phone, via Email, or via Live Chat with an actual site representative available to answer your questions instantly and efficiently

I would like to purchase an item. What payment methods does ChronoNation accept?

ChronoNation currently accepts the following credit cards: American Express, Visa, Mastercard, and Discover. In addition to a credit card payment, ChronoNation also accepts payments via Escrow.com and wire transfer

Please refer to our Privacy Policy section for more details

I'm nervous about having my personal information online. Should I be worried about security?

Your privacy and security are held with the utmost importance. We use a secure check-out system utilizing Authorize.net technology to ensure the safe transfer of personal and credit card information

To find out more, please refer to our Payment Policy for detailed information

I'm new to the site; how does this site actually work?

ChronoNation.com places thousands of luxury items at your fingertips. There are a number of ways to browse through our catalog: by designer, by category, or by product

When you find an item of interest, you can view price, features, and detailed item information. You than can complete your purchase through our secure online check-out

What do I do if my watch or jewelry is damaged and needs servicing?

ChronoNation offers a 2 year warranty on all timepieces purchased through our site. All Pre-Owned timepieces are covered for 6 months. Our warranty covers the original customer for defects under regular use such as: battery replacement, movement damage, or a result of manufacturer's defect

ChronoNation offers a lifetime warranty to the original customer on all jewelry pieces. The jewelry must be free of defects in materials and workmanship under normal wear

To find out more, please refer to our Warranty page for further details

What is the "Consignment Program" and how does it work?

ChronoNation will list merchandise on behalf of our client on our website. The client's item will be posted at a price agreeable to both parties. Once the item has been sold, the funds can be used by the client toward purchasing another item or a check will be issued

Please refer to our Consignment and Trade-In Program pages for further information

“Don’t See It, We’ll Find It”, what does this mean?

If you are unable to find what you are looking for on our site, we will

If there's any specific item you wish to purchase, but are unable to find it on ChronoNation.com, contact us, let us know what the item is, and we will seek that item for you. We want our customers to be satisfied and we will do everything to find the item at the best possible value

Feel free to reach out to us via the form below.